Privacy Policy

Privacy Policy

This privacy policy sets out how Heavy Gretel uses and protects any information that you give us when you use this website. Heavy Gretel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Heavy Gretel may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

Your consent

By visiting this website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy.

The information we collect and share

In the course of our business, which is the sale of products on a one to one basis in person or by email, via our online shop, or at trade events, we collect personal data when you provide it to us. We collect this data through sales and through subscription to our newsletter and it includes your name, email address, billing address, postal address and phone number, as well as details about payments to and from you and details of products you have purchased from us. Technical data is also collected, such as internet protocol (IP) address, your login data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website

We will only use and share your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: to allow you to register an account; to perform a contract we are about to enter into or have entered into with you; if it is necessary for our legitimate interests and these are not overridden by your own rights and interests; where we need to comply with a legal or regulatory obligation.

Analytics information.

We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest (e.g. Facebook, YouTube, Twitter, etc.). However, once you have used these links to leave our site, please note that we do not have any control over these other websites. We are not responsible for the privacy practices or the content of these websites. Please exercise caution and refer to the privacy policy applicable to the website in question.

Online security

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, Visa Debit, Visa Electron, MasterCard, Maestro or Amex via the secure payment provider iZettle. Payment can also be made using Paypal.

Services and conditions of use

As part of our Service, we agree to provide you with information and other Services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the Service, we may modify this agreement at any time. You agree and continue to agree to use our Services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Account information and marketing communications

Heavy Gretel gives you the right to update your account information at any time from the My Account page on our website. We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such email messages, you will be given the option to unsubscribe or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related e-mails. You can also contact us at [email protected] to update your details or opt out of non-Service related communications.